BSL British School of Language

Refund & Cancellation Policy

Effective January 2026 · BSL ED-Tech Private Limited · Applicable to all courses enrolled from 2024 onwards.

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Our strongest recommendation: attend 3 free demo classes before any payment
BSL offers 3 free demo classes for every course — no payment, no registration fee, no obligation. Attend all 3 demos, meet your trainer, and evaluate the course quality before committing. If you are not satisfied after the demos, you are under no obligation to enrol or pay anything.

1. Course fees — refund policy

BSL course fees are non-refundable once a course has commenced and a student has attended one or more paid classes. This policy applies to all BSL courses — English speaking, IELTS, PTE, OET, foreign languages, TESOL/ESL certifications, and all other programmes.

BSL's resources — trainer allocation, batch scheduling, course materials, and platform access — are committed at the point of enrolment. Once allocated, these cannot be reassigned to another student.

Students are therefore strongly advised to:

  • Attend all 3 free demo classes before making any payment
  • Confirm batch timing, trainer, and course level with their counsellor before paying
  • Contact BSL support with any questions before enrolment

2. Flexibility options — what BSL offers instead of refunds

While fees are non-refundable, BSL provides the following flexibility options at no additional charge to all enrolled students:

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Unlimited batch transfers
Transfer to any available batch at the same level, any time. Schedule changed? New timing needed? Contact BSL and we move you immediately — no charge, no limit.
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Trainer change on request
Not satisfied with your trainer for any reason? BSL reassigns you to a different British Council certified trainer within 48 hours, at no charge.
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Course pause
Illness, travel, emergency? BSL pauses your course and preserves your remaining hours. Reactivated when you are ready to return — contact support before your absence begins.
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Makeup classes
BSL-cancelled sessions are compensated with makeup classes at a time convenient for you. Your total course hours are never reduced due to BSL-initiated cancellations.

3. Pre-commencement cancellation

If a student cancels before attending any paid class, BSL will consider a course credit transfer to any other BSL course, valid for 90 days from the original payment date. Credits must be requested in writing to info@britishschooloflanguages.com within 7 days of payment. Cash refunds are not issued for pre-commencement cancellations.

4. Technical issues and platform access

If you cannot access the BSL platform due to a technical issue on BSL's side, affected classes will be rescheduled or replaced with makeup sessions at no charge. Report technical access issues to info@britishschooloflanguages.com within 24 hours of the missed class.

5. Certificates

BSL's free QR-verified CEFR certificate is issued on completing the enrolled course at no additional charge. Certificate disputes or reissuance requests: britishschooloflanguages.com/bsl-certificate

6. Governing law

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Gautam Buddha Nagar (Noida), Uttar Pradesh. BSL ED-Tech Private Limited reserves the right to update this policy; updates are published here with an effective date.

Questions about your enrolment or this policy?
BSL student support · 9 AM–9 PM · 7 days · Email with your enrolment ID for billing queries.
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